“The staff is wonderful here!!! Everyone is so pleasant and Dr. Richards is amazing. She really listens and is not in a rush to get out and move on to the next patient. Best bedside manner I've experienced!"
Become a New Patient
We are currently accepting new patients into our practice. Thank you for considering us. To become a new patient:
- Make an Appointment
- Sign up for our patient portal
- Download your patient forms online through the patient portal
When you come to our office for the first time as a new patient, we'll ask you to complete some initial forms, including an Authorization and Consent for Treatment form, if you were not able to download them from the patient portal in advance of your appointment.
To make sure there are no delays in care during your first visit experience, please arrive 15 minutes prior to your scheduled appointment to ensure your registration is complete before meeting with your new provider.
Remember to bring:
- Your insurance card
- Valid photo ID
- List of current medications
- Office co-pay
In an effort to respect the time of all of patients, our staff strives to stay on schedule so that other patients do not have to wait.
For patients who are delayed and arrive late for appointment, every effort will be made to see them the same day. However, wait times may apply, or appointments may need to be rescheduled.
Authorization for Release of Medical Information (PDF) - Allows patients to authorize the disclosure of their health information to a designated individual, company, agency, or facility. Autorización De HIPAA Para Divulgar Información Del Paciente
Authorization and Consent for Treatment (PDF) - All patients must provide their consent for treatment, communications (calls, emails, and text messaging), and agreement of financial responsibility. Autorización y Consentimiento Para el Tratamiento
Virtual Visit Policy (PDF) - This policy describes the process for the documentation, maintenance, and transmission of information using virtual visit technology.
Financial Policy (PDF) - This form advises patients of their complete financial responsibility for all medical services received without regard to insurance eligibility or coverage determinations.
Notice of Privacy Practices (PDF) - Describes how health information about you (as a patient of this Care Center) may be used and disclosed, and how you can get access to your individually identifiable health information. Please review this notice carefully. Aviso de prácticas de privacidad (PDF)
We are open Monday through Friday from 8:00 a.m. until 5:00 p.m. and Saturday 9:00 a.m. until 12 noon. For established patients we offer a walk-in acute care clinic between the hours of 8:00 a.m. and 9:30 a.m., Monday through Friday.
After Hours Calls
Call the AIM main number (229) 438-3300 and follow the automated prompts to leave a message. Our on-call physician will call to discuss your symptoms and necessary follow-up. If you have a medical emergency, you should call 911 or proceed directly to the nearest emergency room immediately.
Please do not call the office for test results. Your test results will be available on our test result system within 7 business days after your test is performed. To retrieve your messages call 1 877 549-5903 and follow the prompts to enter your unique ID number and your pin number (these can be obtained from your nurse.). Or you may go to the internet web site at www.mytestresults.com, enter customer #8775495903 and then follow the prompts to enter your ID and pin numbers. However, in the event you do not have any messages or a call from this office within 10 working days, please call us.
Please do not call our office for prescription refills. Request refills through your pharmacy to avoid delay. If you have no refills remaining or if you need a written prescription, please call our office at least 3 business days in advance to arrange for their pickup. Pain Medication, sleeping pills and nerve pills will only be refilled during regular working hours, 8:00 a.m. to 3:30 p.m., Monday through Friday. There will be no exceptions. Requests for refills must be requested 3 business days in advance. Please inform us if you need a 30 day or 90 day supply. If your insurance company requires prior approval for your medication, please allow 2 weeks, as these are very complex and require us to contact your insurance company and request approval.
To find out if we accept your insurance, simply call your insurance company and ask. We accept Medicare, TRICARE Standard, and most commercial insurance plans.